Intelligent eDiscovery

StoredIQ's Desktop Collection Solution

• Designed specifically to collect data from remote office workstations and mobile users’ laptops
• Temporary, just-in-time agent is easy to deploy and removes itself once task is complete
• Intelligent collection methodology avoids over-collection

StoredIQ's ground-breaking desktop collection solution offers a significant advancement over any current approach in the industry for discovery and management of data on desktops and laptops.  While the StoredIQ IIM Platform includes the ability to discover and manage data on desktops and laptops, the "Just-in-Time" Desktop Agent solution is specifically designed for organizations that are geographically distributed, of significant size, or have a large number of mobile staff members who often find it difficult to coordinate and execute custodian-based self-collections of data when responding to investigations or litigation matters.  StoredIQ's Desktop Agent addresses all of these situations to provide a comprehensive, enterprise-wide desktop data management solution at a total cost that is much lower than traditional methods.

Today's challenges when collecting from remote offices or mobile users
Collecting email and user files from remote offices or mobile users is problematic due to the combination of low network bandwidth and high latency.  The challenges can be further compounded for mobile workers who use VPN connections.  Organizations that use file copying software across an extended network typically over-collect what is necessary, as up to 90% of desktop data is non-responsive to a legal matter. They also face significant difficulties properly preserving all metadata, taking enormous amounts of time to complete data collection activities, and having no automated method to restart the collection process after a network interruption or if a remote user disconnects while a collection is in progress. The result is that either a member of the IT staff or a consultant is dispatched to a remote office to perform custodian collection, or remote users are forced to ship their laptops into a main office for a few days. StoredIQ designed the desktop collection solution to overcome these difficulties. And since IT organizations are highly reluctant to add new permanent software agents to their standard desktop configurations due to the increased effort and cost to manage them, the temporary, self-removing agent offers the ideal solution.

Highlights of the StoredIQ Desktop Collection Solution include:

• Just-in-time agent - The temporary, just-in-time agent is easy to deploy and removes itself when completed, eliminating the need for IT staff to manage or patch.
• Network-friendly - The agent is designed to work across a variety of low bandwidth or high latency networks and through network firewalls to support VPN connections over ISDN, DSL or cable.
• Centrally managed desktop agent dashboard - The desktop agent management dashboard provides centralized management and visibility of agent task assignments, activity and audit logs.
• Intelligent desktop collection - The desktop agent can filter out non-relevant files on the target computer, reducing the amount of data to be collected and expediting the collection effort. Filtering can be performed using keywords, dates, file types, NIST hash list comparisons, or other metadata criteria though the StoredIQ query interface. The list of responsive files is available for verification prior to execution, allowing administrators to incrementally adjust and refine collections criteria as appropriate.
• Recover from disconnected connections - In the event the network connection is lost, such as a user turning off the computer, the status of the agent activity is preserved and resumed later when the target computer re-connects to the network.
• Visibility to computer storage devices - The desktop agent is able to identify and act upon any internal or external storage devices attached to the target computer including CD/DVD, USB or Firewire drives. Non-standard drive configurations for desktops are discovered and can be adjusted accordingly for proper collections.
• Pause, resume, restart, cancel workstation activities - Desktop agent tasks can be paused by the administrator and later resumed or cancelled, allowing tasks to be dynamically prioritized.
• Reserved agent connections - Dedicated desktop agent connections can be assigned to key custodians and executives who require priority in responding to collection requests.
• Concurrent desktop collections - The desktop agent supports massively parallel collection activity across multiple computers, improving collection efficiency.
• Write directly to litigation hold volume - Collected data can be stored to a target volume where StoredIQ can manage multiple litigation hold policies and deduplicate data collected across different desktops and different matters.
• Searchable audit trail history - All activity performed by the desktop agent is logged and available for analysis.

Benefits of the StoredIQ Desktop Collection Solution

• Reduces costs and time of laptop/desktop data collection
• Minimizes amount of data collected to just matter-relevant information
• Eliminates disruption to custodian business activities
• Recovers from disconnected connections without loss of previously processed data

Talk with us today
We'll be happy to talk with you about StoredIQ products and solutions. Call us at 512.334.3100 or contact us.